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HOW MANY SERVICES DO I RECEIVE OVER THE COURSE OF MY SUBCRIPTION?
Customers receive ample opportunities to utilize cosmetic repair services with Radiant Ride. The following number of service calls can be received per year:
(2) Dent & Ding (PDR) Service Calls
(2) Alloy Cosmetic Wheel Repair (Curb Rash) Service Calls
(2) Paint Touch-Up (Scratch Repair) Service Calls
(3) Windshield Chip Repair Service Calls
(1) Leather Rip & Tear Service Call
(1) Fabric Carpet Stain Call
(1) Headlight Restoration Service Call
IS A SINGLE DENT & DING REPAIR COUNT AS A SERVICE CALL?
No. In the event, your vehicle has several dents & dings, that counts as (1) Dent & Ding Service call. If you have 2 windshield chips, that counts as (1) service call, etc.
IS RADIANT RIDE A DETAILING SERVICE?
Think cosmetic restoration, versus cleaning/detailing.
Radiant Ride services are S.M.A.R.T. Tech repairs. SMART is the industry acronym for Small to Medium Area Repair Technicians. Repairs include fixing dents, dings, paint scratches, scuffs, windshield chips, Alloy wheel/rim curb rash, vinyl/leather tears, and headlight restoration.
Car detailing on the other hand is a cleaning process that involves polishing and protecting every part of a car’s exterior and interior. This includes washing and waxing the exterior, cleaning, and conditioning the interior surfaces, and restoring and protecting components like the wheels, tires, and headlights.
Customers are responsible for Normal Maintenance of the vehicle: Your Vehicle’s finish must be cleaned and checked regularly as recommended by the Vehicle manufacturer. This is considered normal maintenance.
ARE ALL REPAIRS DONE BY A MOBILE TECH?
Our Goal at Radiant Ride is to make the best possible repair a convenient experience. Sometimes this means, bringing your vehicle to a shop versus a mobile repair. In many instances, customers enjoy having cosmetic repairs done at their local dealer during routine maintenance. If your vehicle is scheduled for service consider the one-stop-shop service experience. We can certainly arrange this service for you. Radiant Ride will always strive to meet both convenience and quality.
CAN I CANCEL?
We encourage customers to stay for the entire contract period to experience all the benefits of the program, however we at Radiant Ride know that life situations happen. Please feel free to reach us for a cancellation consultation at 888.822.2514.
WHAT IF I SELL MY CAR?
The Radiant Ride contract stays with you as a customer. You may change your plan over to a different car once within a year. There is a one-time $49 fee to make the change. Please call 888.822.2514 to register a new vehicle.
HOW DO I CHANGE MY FORM OF PAYMENT?
Please call a Radiant Ride team member at 888.822.2514.
WHAT’S COSMETIC CAR CARE REPAIR?
Cosmetic car care repair helps to diminish the appearance of wear and tear. By keeping your vehicle clean and using cosmetic repair services you will go a long way in preserving your vehicle’s appearance and value. The Radiant Ride Cosmetic Car Care program includes packages for repairing dents and dings, windshield chips, scuffed alloy rim repairs, leather rips or tears, vinyl seats, carpet and fabric stains, paint touch ups and restoration of foggy headlights.
WHAT’S PDR?
Paintless Dent Repair (PDR) is a process developed by automobile manufacturing production teams that uses specialized hand tools to gently push the dented metal back to its original form.
WINDSHIELD CHIPS. WHAT SIZE CHIP IS COVERAGE?
Radiant Ride covers the cost of repairs of minor chips caused from propelled rocks or other road hazard that are no larger than the size of a quarter. Stress cracks over 1 inch are not covered.
HOW DO I SCHEDULE A REPAIR?
Click here to schedule a repair online or call a friendly radiant Ride Team member at 888.822.2514
WHAT ISN’T INCLUDED IN COSMETIC WHEEL REPAIRS?
Our repair process covers aluminum alloy wheels. These types of wheel surfaces are repairable under SMART Tech industry standards. The repair process for Clad Wheels, Chrome, and Machine Finished wheels exceeds the cosmetic parameters of Radiant Ride’s program. Therefore Radiant Ride is not able to cover these types of wheels.
WHAT DOES RADIANT RIDE NOT COVER?
Radiant Ride does not provide body-shop-level restoration coverage. Paint damage requiring refinishing or metal body panels requiring body fillers exceeds the cosmetic parameters covered under Radiant Ride’s program.
IF I AM NOT HAPPY WITH HOW THE REPAIR IS DONE, WHAT ARE THE NEXT STEPS?
We strive to make all our customers happy. Prior to any repair, we discuss potential results in the hope we meet customer expectations. Our SMART Techs take pride in their work and have a good track record of creating happiness.
WHAT IS A “PAINT TOUCH UP REPAIR”?
Radiant Ride can repair minor scratches and paint chips. Paint Touch Up is a process of hand-applying automotive paint using a small “touch-up” brush or apparatus. Paint Touch Up is a cosmetic fix, not a body shop refinish repair. Touch Up better preserves the OEM finish and when done correctly is barely noticeable from 7 – 10 feet away.
ARE CARPET STAINS CAUSED BY MY KIDS, PETS ETC. COVERED?
Yes. Carpet stains caused by kids and adults as a result of spilling popular beverages and coffee and other greasy products are covered. However, animal accidents, like urine stains, are not covered.
MY DOG TORE MY LEATHER. IS THAT COVERED?
All depends. If the leather or vinyl becomes damaged as a result of accidental rips, punctures or tears less than one-inch long we can cover these repairs. However, if your dog rips through your leather and vinyl gaining access to foam padding and creating a hole in the seat, this is not covered.